Pennsylvania American Water wraps up $460K water tank rehab in Upper Providence

NORRISTOWN — Pennsylvania American Water Monday issued a boil water advisory for customers in parts of Norristown and Plymouth Township due to a water main break. Crews are working to repair the break and restore service to all customers. Approximately 837 customers are affected.

Pennsylvania American Water experienced a loss in positive water pressure on Monday, November 4 due to a water main break. A loss of positive water pressure is a signal of the existence of conditions that could allow contamination to enter the distribution system through backflow by back‑pressure or back-siphonage. As a result, there is an increased chance that the water might contain disease-causing organisms.

This notice applies to some customers in Norristown and Plymouth Township. For a map of the affected area, visit and click on Alert Notifications.

Bring all water to a rolling boil, let it boil for one minute, and cool before using; or use bottled water. You should use boiled or bottled water for drinking, making ice, washing dishes, brushing teeth and food preparation until further notice.

Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses and parasites, which can cause symptoms such as nausea, cramps, diarrhea and associated headaches.

These symptoms are not caused only by organisms in drinking water, but also by other factors. If you experience any of these symptoms and they persist, you may wish to consult with your health care provider. People with severely compromised immune systems, infants and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers.

General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1-800-426-4791.

To ease this inconvenience, Pennsylvania American Water will provide potable water beginning at 11:30 a.m. today at the following locations:

· Water tanker at Curren Terrace Apartments,1011 New Hope Street, Norristown

· Hydrant connection at the intersection of Calamia Drive and East Roberts Street in Norristown

Customers should bring their own containers to fill. Starting tomorrow, November 5, potable water locations will be available from 7:00 a.m. to 10:00 p.m. daily until the advisory is lifted.

What is being done?

Pennsylvania American Water crews are working to repair the break and restore service to all customers. Pennsylvania American Water will collect and analyze additional water quality samples including bacteria samples.

We will inform you when the corrective actions have been completed and you no longer need to boil your water. This information will also be provided on Pennsylvania American Water’s website at, under the Alerts Notifications section.

For more information, contact Pennsylvania American Water’s customer service center at (800) 565-7292.

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